When a fee comes back

Deposit

A date is held with a deposit of 30 percent of the quoted fee, by bank transfer. The deposit is part of the fee, not a separate charge. For a Cash Reserve Review, half of the total fee covers the first sitting and half covers the draft and the second sitting.

Full refund

You receive every amount already paid, including the deposit, if you cancel at least seven days before the first sitting, if the practice cancels, or if you paid twice for the same date by mistake. The refund is the full sum received for that booking.

Partial refund

If you cancel between 48 hours and seven days before the first sitting, the deposit is kept and any amount you paid above the deposit is refunded. If you cancel with less than 48 hours’ notice, or you do not attend, the deposit is kept. If you had already paid the full fee, half of the amount above the deposit is refunded and half is kept for the time that was reserved.

If the first sitting of a Cash Reserve Review has taken place, that half of the fee is kept. If the draft has not been started, the second half is refunded when you stop the engagement. If the draft has been started, the second half is kept, and you still receive the draft in the state it has reached. For a single-sitting engagement, once the sitting has started the fee is kept; if we end early because the work belongs in a different engagement, we refund the difference between the fee you paid and the fee for the sitting that actually took place.

What is not refunded

The deposit inside the windows above, a sitting that has already taken place, and a draft that has already been started are not refunded. There are no purchased materials to return: the practice does not buy goods, tools, or stock for clients. Travel you arrange yourself to reach Bacho is your own cost. A travel amount we quoted for an overnight visit beyond the province is refunded in full if the visit is cancelled before we have departed, and kept if we have already travelled.

Rescheduling

You may move a date once, without a fee, if you tell us at least 48 hours before the sitting. A second change keeps the deposit against the new date and does not refund it. If the new date is inside a period when we cannot meet, we will offer another day or a refund under the full-refund rule if the delay was ours.

No-shows

If you have not arrived within thirty minutes of the agreed time and have not sent word, the sitting is treated as a no-show. The deposit is kept. We will write once to offer a later date against any refundable balance, and that offer stays open for fourteen days.

How to ask, and how it is paid

Write to info@insight-vertexway.click or telephone 073561395 and include the name on the booking, the date of the sitting, and the amount you paid. We confirm eligibility in writing. Approved refunds are sent by bank transfer to the account that paid, within fourteen business days of the confirmation. We do not send refunds in cash, and we do not move them to a different name unless the original payer asks us to in writing.

Exceptions

If a sitting cannot be held because of illness on our side, a road closure that stops a visit we had agreed, or another event that makes the office unable to meet, you may take a new date or a full refund, including the deposit, even inside seven days. Household events on your side follow the notice periods above. These rules do not limit any non-excludable right you have under Thai consumer law.